Call Us Toll Free
Be the first to hear about our sales and promotions!
We believe it is our responsibility to protect our customers' privacy. We do not sell, rent or trade any lists of our customers. You never have to worry that your personal information will be used for anything except processing and delivering your order to you.
Our Secure Sockets Layer (SSL) Encryption software is rated among the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
If for some reason your purchase does not fulfill your needs you can return it within 30 days from receipt of the product. Simply call 800-229-8889 for a Return Authorization number.
Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund. Providing your purchase is repacked according to factory standards and without excess wear there is no restocking fee. All Reliable and Grace products are shipped directly back to the manufacture and have a 25% restocking fee. PGM Dress Forms have a restocking fee of 15% if returned to the Manufacturer within 8 to 14 days of purchase, no restocking fee if returned within 7 days of purchase.(These Are The Manufactures Policies)
*The 30-Day Return Policy applies to all items on this website Except the following non-returnable products:
Household sewing machines and household vacuums are not intended for commercial use. Any commercial use of a home sewing machine or vacuum will void all warranties and the 30-Day Return Policy.
Shipping (to and from) is provided for the first 30 days from receipt of the machine (according to UPS or Fed-Ex) on any warranty repairs, provided that the original box and packaging materials are retained. If the original box and packaging materials have been disgarded then the shipment and insurance of the product will be the responsibility of the customer. After 30 days, all shipping charges are the responsibility of the customer.
We do not charge sales tax on any order that ships outside the State of Texas. Note that this includes orders with a separate billing address inside Texas with a shipping address outside Texas.
All shipping costs listed are for UPS or Fed-Ex Ground delivery in the contiguous United States. Currently we only ship in the U.S. All shipping prices posted are for UPS or Fed-Ex Ground unless otherwise stated. Other shipping methods can be accessed for most products within the shopping cart. Prices are listed before you check out, for your convenience.
Notice: All overnight shipping requested on Fridays before 2pm Central Time will be delivered on the following Monday (UPS does not deliver on Saturdays). We do not ship to PO boxes, APO addresses, or overseas.
Note: We cannot refund any shipping costs if an item does not arrive on time due to weather conditions or other situations beyond the control of UPS or Fed-Ex.
Cabinets will ship via ground shipping only, and faster methods of shipping cannot be used. If faster shipping options are chosen for a cabinet order, the amount will be deducted from the order before it is processed. Additional shipping methods are available for most non-cabinet items, and can be accessed in the shopping cart. To calculate those charges, choose other shipping methods and recalculate before checking out. The order must be recalculated before you check-out in order to display the additional shipping costs on faster methods. If you choose a faster shipping method and do not want it, simply change the method back to ground, recalculate, and check-out.
All products are new and include a full factory warranty unless noted otherwise. Machines that are not new include Factory Serviced, Super Saver, Refurbished (These models can have full warranties, but often do not. The warranty for a specific used machine will be listed in its description). Prices are subject to change without notice. If any pricing or ordering mistakes occur they will be corrected and we will contact you with the changes before your order is processed.
Any item with Free Shipping applies to shipping destinations within the contiguous US only (the connected 48 states). *Orders from Alaska or Hawaii will pay actual shipping costs less standard ground fees for all Free Shipping items. The Free Shipping method will be for standard UPS or FedEx Ground rates.
In order for cabinet orders to go as smoothly as possible, please read the following cabinet order specifications and conditions.
Problems can always be solved more smoothly if the proper channels are followed. In order to ensure your satisfaction with your purchase, we need your cooperation with these guidelines.
Please Note: By ordering from our website, you are indicating that you have read and understood these guidelines.