Store Policies

Privacy Policy

We believe it is our responsibility to protect our customers' privacy. We do not sell, rent or trade any lists of our customers. You never have to worry that your personal information will be used for anything except processing and delivering your order to you.

Security Policy

Our Secure Sockets Layer (SSL) Encryption software is rated among the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

30-Day Money Back Guarantee*

If for some reason your purchase does not fulfill your needs you can return it within 30 days from receipt of the product (according to UPS or Fed-Ex delivery records). Simply call for a Return Authorization (RA) number (Note: No RA will be issued without original packing.), and we will give you detailed instructions on how to return your purchase. Once you are given your RA the product must be received back into our warehouse within 10 days or the RA will no longer be valid. We cannot accept returns without a Return Authorization number, so be sure to call us first.

Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund. As of 07-01-09 we will no longer charge a 5% processing fee on returns. This policy change is good only on orders placed on or after 07-01-09. All returns on orders that were placed prior to 07-01-09 are still subject to the previous policy of a 5% processing fee deduction from the refund. Extended Warranties are also non-refundable, and items with free Extended Warranties will be refunded less the retail price of the Extended Warranty that was provided. Providing your purchase is repacked according to factory standards and without excess wear there is no restocking fee.

*The 30-Day Return Policy applies to all items on this website EXCEPT the following non-returnable products:

• Any item without original packing
• All Vacuum Cleaners unless unopened and unused. If unopened and unused then standard return policy will apply
• All Quilter's Cruise Control products
• All Quilt-Ez Templates
• All Grace products
• All Hoop-It-All products
• All software, computer hardware, and embroidery design cards
• All sewing cabinets, cutting tables, sewing chairs, cabinet inserts, cabinet accesories, and quilting table extensions
• All industrial sewing machines, industrial sergers, industrial irons, industrial cutting equipment, industrial tables, industrial stands, industrial motors, industrial vacuum cleaners. All items deemed commerical equipment.
• Extended warranties
• All parts, all notions, and any special-order items

Note: Unless otherwise noted, sewing machines and vacuums are not intended for commercial use. Any commercial use of a home sewing machine or vacuum constitutes abuse of the product and will void all warranties, including the 30-Day Return Policy.

Warranty Repairs

Shipping (to and from) is provided for the first 30 days from receipt of the machine (according to UPS or Fed-Ex)on any warranty repairs, provided that the original box and packaging materials are retained. If the original box and packaging materials are not available, please note that shipment and insurance of the product is the responsibility of the customer. In addition, if products are sent without the original box and packing at any time (before or after the 30-day period), we are required to purchase appropriate boxes and packaging from the manufacturer, and the costs for those materials will be charged to the customer before return shipment can take place. Note that no charges are applied if the product is shipped in the original boxes and packing materials.

After 30 days, all shipping charges are the responsibility of the customer. If products are shipped to us without original boxes and packing materials, we are required to purchase appropriate boxes and packaging from the manufacturer, and the costs for those materials will be charged to the customer before return shipment can take place.

VAC Service Corp. extended warranties available. Click here for details!

Sales Tax Policy

We do not charge sales tax on any order that ships outside the State of Texas. Note that this includes orders with a separate billing address inside Texas with a shipping address outside Texas. Click here for details.

Pricing and Shipping

All shipping costs listed are for UPS or Fed-Ex Ground delivery in the contiguous United States. We do ship to Canada; Canadian residents need to call 1-979-764-0958 or send us an email for shipping quotes. All shipping prices posted are for UPS or Fed-Ex Ground unless otherwise stated. Other shipping methods can be accessed for most products within the shopping cart. Prices are listed before you check out, for your convenience.

Notice: All overnight shipping requested on Fridays before 2pm Central Time will be delivered on the following Monday (UPS does not deliver on Saturdays). We do not ship to PO boxes, APO addresses, or overseas.

Note: We cannot refund any shipping costs if an item does not arrive on time due to weather conditions or other situations beyond the control of UPS or Fed-Ex.

Cabinets with ship via ground shipping only, and faster methods of shipping cannot be used. Please click here for specific cabinet shipping policies. If faster shipping options are chosen for a cabinet order, the amount will be deducted from the order before it is processed. Additional shipping methods are available for most non-cabinet items, and can be accessed in the shopping cart. To calculate those charges, choose other shipping methods and recalculate before checking out. The order must be recalculated before you check-out in order to display the additional shipping costs on faster methods. If you choose a faster shipping method and do not want it, simply change the method back to ground, recalculate, and check-out. If you believe you have made an error on your order, email us or give us a call at 1-877-530-6592. Be sure to call soon after you place your order, as we ship most items out on the same day.

All products are new and include a full factory warranty unless noted otherwise. Machines that are not new include Factory Serviced, Super Saver, Refurbished (These models can have full warranties, but often do not. The warranty for a specific used machine will be listed in its description). Prices are subject to change without notice. If any pricing or ordering mistakes occur they will be corrected and we will contact you with the changes before your order is processed.

Free Shipping*

Any item with Free Shipping applies to shipping destinations within the contiguous US only (the connected 48 states). *Orders from AK, HI, or Canada will pay actual shipping costs less standard ground fees for all Free Shipping items. The Free Shipping method will be for standard UPS or FedEx Ground rates.

Cabinet Shipping Policy

In order for cabinet orders to go as smoothly as possible, please read the following cabinet order specifications and conditions.

1. Sewing furniture ships via truck line, and not UPS or FedEx. Because of this, someone needs to be at home to receive and sign for the product when delivery takes place.
2. Provide as many phone numbers as possible to ensure that the shipping company can contact you and let you know when your order will be delivered.
3. The delivery driver is not responsible for bringing the product inside your home. Their responsibility is to deliver the product to the delivery address and move the freight to the end of the truck. If you purchased end of truck delivery you will need to have someone there to unload it off the end of the truck and get the product inside your house. Lift Gate Service is available at additional cost and will lower the product from the bed of the semi to the ground. Please call toll free if you would like to add Lift Gate Service.
4. When you sign the delivery receipt it is a legal contract that states that you received the product in acceptable condition. Always inspect your shipment before signing for it. It is best to completely remove your shipment from its containers regardless of the condition of the box, inspect it thoroughly and if the cabinet is damaged refuse the shipment. This is very important because once you have signed for your shipment it is your responsibility if it is damaged. If the Customer signs for the product in good condition and the product is damaged only replacement parts can be purchased at the customers expense and it is the customers responsibility to install any replacement parts.
5. Save your box and all packaging materials until you are certain that your cabinet and all accessories are in satisfactory condition.
6. Replacement of accepted damaged products will only occur when funds are received from the shipping company after the claim has been filed. Normal claim time is 3 to 4 weeks. If the freight claim is denied and the customer does not inspect the cabinet and signs for it in good condition, the damaged product is the customer's responsibility.
7. Inserts are usually shipped out via UPS or Fed-Ex, and customarily do not arrive at the same time as your cabinet. Delivery on inserts can take up to two additional weeks for delivery due to the time it takes to create your insert.
8. Remember to call us before signing for the product if you do not understand this delivery agreement.

Problems can always be solved more smoothly if the proper channels are followed. In order to ensure your satisfaction with your purchase, we need your cooperation with these guidelines.

Please Note: By ordering from our website, you are indicating that you have read and understood these guidelines.

Canada Shipping Policy

We cannot ship to Canadian PO Boxes. Our shipping and handling charges for Canadian orders do not include taxes, duties or brokerage fees; these fees will be the responsibility of the recipient.