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At Sew Vac Direct we offer a 30 Day Return Policy that allows customers to simply return a sewing machine or serger if they aren't completely satisfied with it. Reasons for return can vary but a prime example is a customer just wanting to move up to a more advanced model. All customer returns we sell are as new, in perfect working condition, all accessories included and full warranty still in effect. As one of the largest independently owned sewing machine dealers in America, selling thousands of sewing machines and sergers a year, we do have a very good selection of customer returned sewing machines. No defective machines are ever resold so you can rest assured buying a customer return model is a safe and secure path to great savings.