Orders Over $19.99!*
*Please see policies below for further details on Returnable Items
We believe it is our responsibility to protect our customers' privacy. We do not sell, rent or trade any lists of our customers. You never have to worry that your personal information will be used for anything except processing and delivering your order to you.
Our Secure Sockets Layer (SSL) Encryption software complies with the industry standard and is among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
If for any reason your purchase does not fulfill your needs, you can return it within 30 days from receipt of the product. Simply call 800-229-8889 for a Return Authorization number.
Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund. Provided that your purchase is repacked according to factory standards and without excess wear, there will be no restocking fee. All Reliable, Quilter's Cruise Control and Grace products are shipped directly back to the manufacturer and have a 25% restocking fee. PGM Dress Forms have a restocking fee of 15% if returned to the manufacturer within 8 to 14 days of purchase, and no restocking fee if returned within 7 days of purchase. (These are the manufacturers' policies.)
*The 30-Day Return Policy and Christmas January 31st Return Policy applies to all items on this website except the following non-returnable products:
Household sewing machines and household vacuums are not intended for commercial use. Any commercial use of a home sewing machine or vacuum will void all warranties and the 30-Day Return Policy.
Christmas Gift Money Back Guarantee*
If for some reason your purchase does not fulfill your needs you can return it by Janurary 31st. Simply call 800-229-8889 for a Return Authorization number.
Shipping (to and from) is provided for the first 30 days from receipt of the machine (according to UPS or Fed-Ex) on any warranty repairs, provided that the original box and packaging materials are retained. If the original box and packaging materials have been discarded, then the shipment and insurance of the product will be the responsibility of the customer. After 30 days, all shipping charges are the responsibility of the customer.
We do not charge sales tax on any order that ships outside the state of Texas. Note that this includes orders with a billing address inside Texas and a separate shipping address outside Texas.
All shipping costs listed are for UPS or Fed-Ex Ground delivery in the contiguous United States. Currently we only ship in the U.S. All shipping prices posted are for UPS or Fed-Ex Ground unless otherwise stated. Other shipping methods can be accessed for most products within the shopping cart. Prices are listed before you check out, for your convenience.
Notice: All overnight shipping requested on Fridays before 2pm Central Time will be delivered on the following Monday (UPS does not deliver on Saturdays). We do not ship to PO boxes, APO addresses, or overseas.
Note: We cannot refund any shipping costs if an item does not arrive on time due to weather conditions or other situations beyond the control of UPS or Fed-Ex.
Cabinets will ship via ground shipping only, and faster methods of shipping cannot be used. If faster shipping options are chosen for a cabinet order, the amount will be deducted from the order before it is processed. Additional shipping methods are available for most non-cabinet items, and can be accessed in the shopping cart. To calculate those charges, choose other shipping methods and recalculate before checking out. The order must be recalculated before you check-out in order to display the additional shipping costs on faster methods. If you choose a faster shipping method and do not want it, simply change the method back to ground, recalculate, and check-out.
All products are new and include a full factory warranty unless noted otherwise. Machines that are not new include Factory Serviced, Super Saver, and Refurbished (These models can have full warranties, but often do not. The warranty for a specific used machine will be listed in its description). Prices are subject to change without notice. If any pricing or ordering mistakes occur they will be corrected and we will contact you with the changes before your order is processed.
Any item with Free Shipping applies to shipping destinations within the contiguous US only (the connected 48 states). *Orders from Alaska or Hawaii will pay actual shipping costs less standard ground fees for all Free Shipping items. The Free Shipping method will be for standard UPS or FedEx Ground rates.
In order for cabinet orders to go as smoothly as possible, please read the following cabinet order specifications and conditions.
We reserve the right to correct any errors or information, and to update information at any time without prior notice. Corrections or updates may occur after you have submitted an order from our website. In that event, we will attempt to contact you with the correct information before processing your order. If we are unable to contact you with the correct information, then you may return the item according to our return policy.
If an item is listed at an incorrect price or with incorrect information, then at our sole discretion we reserve the right to refuse orders for that item, contact you for instructions, or cancel your order and notify you of the cancellation. We reserve the right to limit quantities, even after you have submitted an order from our Websites. We apologize for any inconvenience that this may cause you.
Problems can always be solved more smoothly if the proper protocols are followed. In order to ensure your satisfaction with your purchase, we need your cooperation with these guidelines.
Please Note: By ordering from our website, you are indicating that you have read and understood our store policies. We are not responsible for typographical and/or pricing errors.