I ordered this cabinet after researching other brands. For the price I like the product. The item arrived in three boxes over two separate days (but this was a Fed Ex issue and not the seller). I was disappointed that a few of the pieces arrived damaged but figure this is a chance taken with a product built and shipped from Japan. It isn't solid wood so expect damaged corners. Arrow customer service (Jessica) was FABULOUS in getting me replacement pieces. Shipping comes surface so it takes about a week to get the pieces. It did take a couple of hours to assemble and I did it myself. Easy to put together but I suggest you watch the video on Arrow's web site before you start. Their video, while dated, is much better than the instruction manual. Also, the hardware sent with the cabinet differs in some cases from the manual and video. They under shipped the small flathead screws used to put the door on the cabinet by 2 each so I put what they did ship on the top and bottom hinges and will buy more at HD for the middle hinge.
The lift comes already assembled to the back panel (my back panel had a chipped corner but as it was on the back side I didn't request a replacement because I didn't want to disassemble the lift from the panel). Making the fine adjustment to level the piece the machine sits on was easy once I figured out what section to adjust. The video doesn't mention the box is behind the shelf and that you need to lower it. A few minor tweaks and it was perfect.
I have doubts that the plastic storage pieces that install on the door and the plastic insert on the top side will last. They are cheap and I'm sure will crack over time and use. Finding replacement pieces will be a trick and I don't look forward to buying them unless they improve the plastic material. I wish the drawers were wider but that's a personal preference.
I would suggest Arrow update their video for the Norma Jean and correct the instructions to match the product as it is now and improve the hardware (label the bags and correct the quantity on the screw to mount the hinge door to the cabinet) as well as improve the plastic used to make the storage pieces on the door and top.
For the $1000 price, it is OK. Higher priced units were out of my league, I just didn't want to spend that kind of money so overall I am pleased with the cabinet. It is already working better than my last unit and my new Husqvarna Sapphire 530 (larger machine) fits really well. Get the optional insert and you will have a large, smooth surface to sew on.
Get past that this isn't solid hardwoods and enjoy the product; it looks great!